Privacy Policy

Last updated: 15 October 2025

This Privacy Policy explains how Seraphine Gems (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from seraphinegems.com (“the Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services — whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, the “Last updated” date will be revised, and any other required steps under applicable law will be taken.

How We Collect and Use Your Personal Information

To provide our Services, we collect — and may have collected over the past 12 months — personal information from you through various sources, as detailed below.

In addition to the specific purposes outlined below, we may use your information to:

  • Communicate with you.

  • Provide and maintain our Services.

  • Comply with legal obligations.

  • Protect or defend the integrity of our Services, our rights, and those of our users or others.

What Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site and Services. “Personal information” refers to information that identifies, relates to, or could reasonably be linked with you.

Information We Collect Directly from You

Information you provide directly may include:

  • Basic contact details (name, address, phone number, and email address).

  • Order information (billing/shipping address, payment confirmation, and contact details).

  • Account information (username, password, and security questions).

  • Shopping activity (items viewed, added to cart, or added to wishlist).

  • Customer support details (information shared through communications with us).

Some Services may require you to provide certain details. Choosing not to provide such information may limit your access to those features.

Information We Collect through Cookies

We automatically collect certain data about how you interact with our Site (“Usage Data”) using cookies, pixels, and similar technologies.

Usage Data may include information such as:

  • Device and browser details.

  • IP address and network information.

  • Your interactions with the Site, including viewed pages and actions taken.

Information We Obtain from Third Parties

We may receive information about you from third parties, including vendors, partners, and service providers, such as:

  • Companies that support our Site and Services.

  • Payment processors (for processing payments and fulfilling orders).

  • Marketing and analytics partners who assist with insights and advertising.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their own privacy practices.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: Processing payments, fulfilling orders, managing accounts, arranging shipping, and facilitating returns or exchanges.

  • Marketing and Advertising: Sending promotional emails, messages, and offers; displaying product recommendations or advertisements.

  • Security and Fraud Prevention: Detecting, investigating, or preventing fraudulent or unlawful activity.

  • Customer Communication: Providing support and improving our customer experience.

Cookies

We use cookies to power and enhance our Site and Services — for example, to remember your preferences, track usage analytics, and personalize your experience.

You may manage cookie settings through your browser. However, disabling cookies may affect the functionality or availability of certain Site features.

How We Disclose Personal Information

We may share your personal information with third parties in specific circumstances, such as:

  • With vendors or service providers (e.g., payment processors, shipping partners, IT and data management providers).

  • With marketing and business partners.

  • When you authorize or direct us to do so.

  • With affiliates or within our corporate group.

  • In connection with a business transaction (e.g., merger, acquisition, or reorganization).

  • To comply with legal obligations or defend our rights.

User-Generated Content

Our Services may allow you to post reviews or other public content. Any information shared in public areas becomes publicly accessible. Please exercise caution when disclosing personal details.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy or security practices. Please review the policies of any external websites you visit.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has shared information with us, please contact us to request its deletion.

Security and Retention of Your Information

While we take reasonable measures to protect your personal data, no system is completely secure. Data transmitted electronically may not be fully protected during transfer.

We retain your personal information as long as necessary to:

  • Provide Services.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce applicable policies and agreements.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access / Know: Request access to your personal information.

  • Right to Delete: Request that we delete your personal information.

  • Right to Correct: Request correction of inaccurate information.

  • Right of Portability: Request that we transfer your information to another party.

  • Restriction of Processing: Request that we limit processing of your data.

  • Withdrawal of Consent: Withdraw consent where applicable.

To exercise these rights, please contact us at gemstonecarvings@gmail.com.
We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, please contact us at gemstonecarvings@gmail.com.
If you are not satisfied with our response, you may have the right to file a complaint with your local data protection authority.

International Users

Your personal information may be transferred to, stored in, or processed in countries outside of your own, including the United States, where privacy laws may differ.

Contact

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
📧 gemstonecarvings@gmail.com