Shipping Policy
At Seraphine Gems, we are committed to ensuring that your orders are shipped and delivered promptly—both domestically and internationally. Please review the details of our shipping and delivery process below:
1. Order Processing Time
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Order Confirmation: Once your order has been placed, you will receive a confirmation email. Please allow up to 24 hours for processing.
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Shipping Time: Orders are typically shipped within 10-15 business days or as per the delivery date confirmed at the time of order. This timeline is subject to the schedule of the courier company or postal service.
2. Shipping Options
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Domestic Shipping:
For customers within India, orders are shipped via registered domestic courier services or Speed Post. Delivery timelines depend on the courier company or postal authorities. -
International Shipping:
For customers outside India, orders are shipped via registered international courier services or International Speed Post. Delivery times vary based on the destination and are subject to the courier company’s delivery norms.
3. Delivery Timeframes
Seraphine Gems guarantees to hand over your consignment to the courier or postal authorities within 10-15 business days from the date of order and payment, or as per the delivery schedule confirmed during purchase.
Please note that Seraphine Gems is not responsible for delays in delivery caused by courier companies, postal authorities, or unforeseen circumstances beyond our control.
4. Delivery Address
All orders will be shipped to the address provided by the buyer at the time of purchase. Please ensure that your shipping details are accurate and complete to avoid any delivery issues or delays.
5. Delivery Confirmation
Once your order has been shipped, you will receive a shipping confirmation email at the registered email address.
This email will include a tracking number so you can monitor the status and progress of your shipment.
6. Lost or Damaged Items
If your order is lost in transit or arrives damaged, please contact us at gemstonecarvings@gmail.com within 2 days of the estimated delivery date.
Our team will review the issue and work with you to provide an appropriate resolution as quickly as possible.
7. Contact Us
For any questions or concerns regarding our shipping and delivery policies, please contact us at:
📧 gemstonecarvings@gmail.com
Our customer support team will be happy to assist you with any inquiries or delivery-related issues.