Terms & Conditions

OVERVIEW

This website is operated by Seraphine Gems. Throughout the site, the terms “we”, “us”, and “our” refer to Seraphine Gems. Seraphine Gems offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using or accessing any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools that are added to the current store shall also be subject to these Terms of Service. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence or that you have provided consent for any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of these Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to the technical requirements of connecting devices or networks. Credit card information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or any contact on the website through which the service is provided, without express written permission from us.
Headings in this agreement are included for convenience and shall not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. The content on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more complete or timely sources of information. Any reliance on material on this site is at your own risk.
This site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time without obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through our website. These may have limited quantities and are subject to return or exchange according to our Return Policy.
We strive to display our products’ colors and images as accurately as possible, but we cannot guarantee that your computer monitor’s display will be accurate.
We reserve the right to limit sales of our products or Services to any person, region, or jurisdiction and may do so on a case-by-case basis.
All descriptions of products or pricing are subject to change at any time without notice. We also reserve the right to discontinue any product at any time.
We do not guarantee that the quality of any products, services, or information purchased will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place with us.
We may limit or cancel orders per person, household, or order based on our discretion. These restrictions may include orders placed under the same customer account, credit card, or shipping address.
If we make a change to or cancel an order, we will attempt to notify you via the contact details provided at checkout.
You agree to provide current, complete, and accurate purchase and account information. Please update your details, including email address and payment information, to ensure we can process transactions efficiently.

For more details, please review our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control.
You acknowledge and agree that such tools are provided “as is” and “as available” without warranties of any kind.
Your use of any third-party tools is entirely at your own risk, and you should ensure that you are familiar with their terms.
Future new services or features will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, or services available via our Service may include materials from third parties.
Third-party links may direct you to websites not affiliated with us. We are not responsible for their content, accuracy, or any damages arising from their use.
Please review third-party policies before engaging in transactions on their websites.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us comments, ideas, or other materials (whether solicited or not), you agree that we may edit, publish, or use them in any medium without restriction.
We are under no obligation to maintain such comments in confidence, pay compensation, or respond to them.
You agree not to post unlawful, abusive, or defamatory material or anything that violates third-party rights. You are solely responsible for your submissions.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors or omissions. We reserve the right to correct or update such errors or cancel orders if necessary.
We are not obligated to update information except as required by law.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful or prohibited purpose, including but not limited to:

  • Violating any laws or third-party rights

  • Uploading malicious code or viruses

  • Engaging in fraud, harassment, or discrimination

  • Collecting others’ personal information

  • Circumventing security features

Violation of these prohibitions may result in termination of your access to our Services.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, or error-free.
All products and services are provided “as is” and “as available.”
In no event shall Seraphine Gems, its directors, employees, affiliates, or partners be liable for any indirect, incidental, or consequential damages, including lost profits or data.
In jurisdictions where limitations of liability are not permitted, our liability shall be limited to the maximum extent allowed by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Seraphine Gems, its affiliates, officers, employees, and agents from any claims or demands made by third parties due to your breach of these Terms or violation of any law or third-party rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

SECTION 16 - TERMINATION

These Terms remain effective until terminated by either you or us.
You may terminate them at any time by ceasing to use our site.
We may also terminate your access without notice if you fail to comply with these Terms.

SECTION 17 - ENTIRE AGREEMENT

These Terms, along with any posted policies, constitute the entire agreement between you and Seraphine Gems and supersede any prior agreements.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements for the provision of Services shall be governed by and construed in accordance with the laws of India.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms on this page.
We reserve the right to update or replace any part of these Terms at any time. Continued use of the website after such changes constitutes acceptance.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:
📧 gemstonecarvings@gmail.com.